1. Payments, Refunds and Exchanges
2. Delivery, Collection and Shipping
3. Items on Approval
___________________________________________________________________________________________________________
1. Payments, Refunds and Exchanges
Payment for goods can be made by bank transfer (BACS) or by using a card, via a secure online payment link and is due upon receipt of invoice. Returns and exchanges are permitted within 14 days of purchase. After this period it is at our discretion if a return is accepted for a credit note to be used at one of our galleries. To confirm your wish to return the goods, please contact us by email info@8hollandstreet.com, or phone: +44 (0)20 7430 0150. You must provide us with your name (as displayed on your invoice), your invoice number and the date of purchase. We may make a deduction from the reimbursement for any loss in value of any goods supplied. The reimbursement will be processed upon receipt of the goods and may take up to 14 days through our accounts department. We may withhold reimbursement until we have received the goods back in our care. You will have to bear the direct cost of returning the goods. We can not accept refunds on ‘made to order’ or any custom orders from 3rd party suppliers. It is at our discretion to accept an exchange or issue a credit note for any ‘made to order’ and custom made stock.
2. Delivery, Collection and Shipping
The cost of delivery of a product will vary depending on the location and the method of delivery that is required. We will inform you of the cost of delivery before we accept your order. We will provide you with an approximate delivery time when you place your order and we or our delivery partners will contact you again when we are able to specify a date.
Whilst we will make every effort to deliver the products on the agreed date we will not be liable for any failure to deliver on the stated date or at the stated time. Our delivery requires a proof of signature and cannot be left for you without this. Your signature is a confirmation that you have inspected your order and that all requested products due for delivery (or collection) as part of that order are present and are in good condition. If you have appointed a third party to inspect the goods on your behalf, we are not liable for any defects that you may subsequently find that would have been found on a reasonable first inspection. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 11.00 to 16.00 Monday to Saturday (excluding bank holiday weekends).
3. Items on Approval
We offer a home approval service for our Art and Furniture. This gives you the opportunity to reach a final decision. Unless otherwise agreed, if a product is ordered on approval, you will have a period of 24 hours from the time the product is delivered to the specified address by us or from the time the product is collected by you (or a third party appointed by
you) to decide if you wish to accept the product for purchase. The ability to order a product on approval will be at our absolute discretion. We may require a deposit or the full purchase price to be paid to us before we supply the product to you on approval. You must notify us before the end of the approval period if you do not wish to accept a product ordered on approval. It is your responsibility to return the product to us as soon as possible and you must bear the cost of this return. If a product becomes damaged during the approval period, for any reason, you will be required to purchase the product. We will not accept the return of any product that has been damaged during the approval period. If you have not already paid for the product, you will be required to pay the full purchase price that was agreed between us prior to the goods being taken on approval.